Terms & Conditions
Terms & Conditions
BY ACCEPTING OUR TERMS AND CONDITIONS, THE PURCHASER AND OR USER AGREES THAT SKY LANTERNS ONLINE ACCEPT NO RESPONSIBILITY FOR ANY LOSS OR ANY DAMAGE CAUSED BY USING SKY LANTERNS SOLD FROM THIS WEBSITE.
SAFETY INSTRUCTIONS AND INSTRUCTIONS FOR USE
Please read all safety instructions thoroughly before using sky lanterns. When taking into consideration these stated guidelines and following these safety instructions, sky lanterns are perfectly safe and a truly beautiful sight when released responsibly.
Please see Instructions for Use for Instructions and Guidance on Safe Lantern Launching.
1. Your Account
1.1 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
1.2 Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the “Your Account” area of the website.
2.1 Skylanternsonline.co.uk utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards.
2.2 Skylanternsonline.co.uk is a registered data user under the Data Protection Act. We never make your personal details available to other companies for marketing purposes other than for the marketing of Skylanternsonline.co.uk products and services. We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.
2.4 Skylanternsonline.co.uk may also use your details to send you further information on Skylanternsonline.co.uk products and services, to keep you up-to-date on goods, services, new collections and promotional offers you may be interested in or for research purposes (this excludes emails about the website where you will receive a welcome email when you register online which enables you to manage the emails you receive).
2.5 If you prefer not to receive such information or be a part of such research at any time, please email us at email@example.com quoting your full name, address and postcode; or write to us at the address given below. Please note writing to this address (or the email address above) will not unsubscribe you from receiving email newsletters about the Skylanternsonline.co.uk website. If you have registered to receive email newsletters regarding the website, you can remove your email address from the list at any time by using the links in the emails that are sent to you.
3. Access to Skylanternsonline.co.uk
3.1 We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
3.2 Skylanternsonline.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content at our discretion.
4. Licence for website access
4.1 Skylanternsonline.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Skylanternsonline.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
4.2 This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
4.3 You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Skylanternsonline.co.uk and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Skylanternsonline.co.uk’s or its affiliates’ names or trademarks without the express written consent of Skylanternsonline.co.uk. Any unauthorised use terminates the permission or license granted by Skylanternsonline.co.uk.
4.4 You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Skylanternsonline.co.uk as long as the link does not portray Skylanternsonline.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Skylanternsonline.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
5.1 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
5.2 You understand that you, and not Skylanternsonline.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
5.3 You must not use the website for any of the following:
5.3.1 for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
5.3.2 to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”; or
5.3.3 to cause annoyance, inconvenience or needless anxiety.
6. Reviews, comments, communications and other content
6.1 Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Skylanternsonline.co.uk reserves the right (but not the obligation) to remove or edit any content.
6.2 If you do post content or submit material, and unless we indicate otherwise, you:
6.2.1 grant Skylanternsonline.co.uk and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
6.2.2 Skylanternsonline.co.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
6.3 You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Skylanternsonline.co.uk, including the execution of deeds and documents, at the request of Skylanternsonline.co.uk.
6.4 You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Skylanternsonline.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Skylanternsonline.co.uk policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Skylanternsonline.co.uk and its affiliates for all claims brought by a third party against Skylanternsonline.co.uk or its affiliates arising out of or in connection with a breach of any of these warranties.
7. Copyright, authors’ rights and database rights
7.1 All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Skylanternsonline.co.uk, its affiliates or its content suppliers and is protected by Luxembourg and international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of Skylanternsonline.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Skylanternsonline.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright and authors’ rights laws.
7.2 You may not systematically extract and/or re-utilise parts of the contents of the website without Skylanternsonline.co.uk’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Skylanternsonline.co.uk’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Skylanternsonline.co.uk’s express written consent.
8. Intellectual Property Claims
Skylanternsonline.co.uk (a trading name for Logistical Security ltd) and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us at the address below.
Skylanternsonline.co.uk’s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Logistical Security ltd or its group companies (collectively “Logistical Security”). Logistical Security’s trademarks and trade dress may not be used in connection with any product or service that is not Logistical Security’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Logistical Security. All other trademarks not owned by Logistical Security that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Logistical Security.
10. Formation OF CONTRACT
10.1 When you place an order to purchase a product from Skylanternsonline.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
10.2 Skylanternsonline.co.uk reserves the right to cancel any order at our discretion. If we cancel an order, it will be without charge to you.
11.1 At Skylanternsonline.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
11.2 By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed.
11.3 To cancel your purchase within the seven-working-day cooling-off period, please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
11.4 Please note that we cannot accept returns if you deliver them to us by hand.
11.5 For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £50.
11.6 Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
11.7 You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: gift-wrapping).
11.8 As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. Please note that we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at:
12. Pricing and availability
12.1 We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
12.2 Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your basket. Placing an item in your basket does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it.
12.3 Some discounts are limited-time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, Skylanternsonline.co.uk's price will necessarily change on occasion.
12.4 We cannot confirm the price of an item until we receive your order; however, we do NOT charge your credit card until after your order has entered the dispatch process.
12.5 Despite our best efforts, a small number of the items in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
12.6 Skylanternsonline.co.uk does not price-match with other retailers (including third-party sellers who sell their items on our website). We do, however, consistently work toward maintaining competitive prices on everything we carry.
12.7 We do not offer additional discounts on large orders of a single title or on large orders of many individual titles. Also, please note that any availability listings on our website are intended for single-copy orders.
13.1 When ordering goods from Skylanternsonline.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Skylanternsonline.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
14. Health & Safety
Certain products within our product range have properties that make them potentially unsafe if misused. You must, upon receipt of any product, read carefully any safety warnings and follow clearly any guidelines on how to use the product. If you are in any doubt about the use of the product, the meaning of any warnings, or whether your intended use of the product is safe, we urge you to contact the manufacturer for clarification prior to use. Skylanternsonline.co.uk will not be held responsible for any negligent use or misuse of products purchased. Nothing in these terms and conditions should be thought to supersede, or to alter, or to take precedence over manufacturers' instructions. If no instructions are issued and you have a query about how to use the product you are purchasing, we request that you consult the manufacturer.
Skylanternsonline.co.uk does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Skylanternsonline.co.uk only with the involvement of a parent or guardian.
16. Electronic communications
When you visit Skylanternsonline.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18.1 Skylanternsonline.co.uk will only be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed.
19.2 Skylanternsonline.co.uk will not be liable for any losses arising as a result of misuse of the products, or if the products were used in an irresponsible or negligent manner. You should only launch the products in accordance with our launching instructions and with the landowners’ permission.
19.3 We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss.
19.4 Skylanternsonline.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
20. Alteration of Service or Amendments to the Conditions
20.1 We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
20.2 If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
21. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
23. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the exclusive jurisdiction of the courts of England and Wales.
24. Our details
You can contact us by emailing us at: